A Collection Officer at Ujjivan Small Finance Bank is responsible for managing loan repayment collections and maintaining healthy customer relationships. The role involves contacting customers regarding overdue payments, conducting field visits, negotiating repayment plans, and ensuring timely recovery of outstanding dues while adhering to bank policies and regulatory guidelines.
Key Responsibilities:
- Monitor and follow up on loan repayment schedules.
- Contact customers through calls and field visits for collections.
- Negotiate and implement repayment arrangements.
- Maintain accurate records of collection activities.
- Resolve customer queries related to loan accounts.
- Achieve collection targets while ensuring customer satisfaction.
- Coordinate with branch teams and management for recovery actions.
Required Skills:
- Communication and negotiation skills.
- Customer relationship management.
- Basic knowledge of banking and loan products.
- Problem-solving and analytical abilities.
- Fieldwork and target-oriented approach.
- Computer proficiency and report preparation.
Location: Kallakurichi & Viluppuram, Tamil Nadu
Position: Collection Officer
Industry: Banking & Financial Services
This position is ideal for candidates seeking a career in banking operations, loan recovery, and customer relationship management, with opportunities for growth in the financial services sector.
Job Category: Collection Officer
Job Type: Full Time
Job Location: Kallakurchi District